FaceTalk Service

Terms of Service (Effective: October 1, 2025)

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service (hereinafter referred to as “Terms”) define the rights, obligations, and responsibilities between Luminova co.ltd (hereinafter referred to as “Company”) and users regarding the use of FaceTalk service (hereinafter referred to as “Service”) provided by the Company.

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

1. “Service” refers to the FaceTalk service provided by the Company that users can use regardless of the terminal (including PC, TV, mobile devices, etc.) used.
2. “User” refers to a person who accesses the Company’s service and receives services provided by the Company in accordance with these Terms.
3. “Member” refers to a person who has provided personal information to the Company and registered as a member, and who can continuously use the services provided by the Company.
4. “ID” refers to the combination of letters and numbers determined by the member and approved by the Company for member identification and service use.
5. “Password” refers to the combination of letters and numbers set by the member to confirm that they are the member who matches the given ID and to protect their information.
6. “Posts” refer to letters, text, voice, sound, images, videos, etc. posted by members while using the service.

Article 3 (Effect and Amendment of Terms)

1. The Company shall post these Terms on the initial screen or connection screen of the FaceTalk service so that users can easily see them.
2. The Company may amend these Terms to the extent that they do not violate relevant laws such as the Terms and Conditions Regulation Act, Electronic Commerce Consumer Protection Act, Framework Act on Electronic Documents and Electronic Transactions, Electronic Financial Transactions Act, Electronic Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Door-to-Door Sales Act, Consumer Protection Act, etc.
3. When the Company amends the Terms, it shall specify the application date and reasons for amendment and post them together with the current Terms on the initial screen of the FaceTalk service from 7 days before the application date (30 days in case of changes unfavorable to users) until the day before the application date.
4. When the Company amends the Terms, it shall confirm whether the member agrees to the application of the amended Terms after announcing the amended Terms. If a member does not express refusal by the effective date of the amended Terms after the Company has announced that it will consider the member’s failure to express intent as consent, the member is deemed to have agreed to the amended Terms.
5. If a member does not agree to the amended Terms, the member may discontinue use and withdraw membership. If the member continues to use the service without expressing disagreement to the amended Terms, they are deemed to have agreed to the amended Terms.

Article 4 (Rules Other Than Terms)

Matters not specified in these Terms shall be governed by relevant laws and regulations or commercial practices.

Chapter 2. Conclusion of Usage Contract

Article 5 (Application for Use)

1. Users apply for service use by filling out member information according to the application form set by the Company and expressing agreement to these Terms.
2. The Company may request real name verification and identity verification through a specialized agency for users who apply for use as described in paragraph 1.

Article 6 (Acceptance of Application for Use)

1. The Company accepts applications from users who have applied for use as described in Article 5 in order of receipt, unless there are significant business or technical issues.
2. The Company may reserve acceptance in the following cases:
   1. When there is insufficient equipment or technical issues
   2. When there are business difficulties
   3. Other cases deemed necessary by the Company
3. The Company may not accept applications in the following cases:
   1. When the applicant has previously lost membership under these Terms, except when the Company has approved re-registration
   2. When there are false statements, omissions, or errors in the registration details
   3. When accepting the application is deemed to significantly impair the Company’s technical aspects
   4. When the applicant is under 19 years of age
   5. Other cases deemed inappropriate by the Company
4. In cases of non-acceptance or reservation of acceptance under paragraphs 2 and 3, the Company shall, in principle, notify the applicant. However, this does not apply when notification is impossible due to reasons not attributable to the Company.

Article 7 (Changes to Member Information)

1. Members can view and modify their personal information at any time through the personal information management screen. However, real name, ID, etc. necessary for service management cannot be modified.
2. When information provided during membership registration changes, members must modify it online or notify the Company via email or other methods.
3. The Company is not responsible for any disadvantages resulting from the member’s failure to notify changes as described in paragraph 2.

Chapter 3. Obligations of Contracting Parties

Article 8 (Obligations of the “Company”)

1. The Company shall not engage in acts prohibited by laws and these Terms, and shall make continuous efforts to provide stable services in accordance with these Terms.
2. The Company shall have a security system to protect users’ personal information (including credit information) so that users can use the service safely, and shall disclose and comply with its privacy policy.
3. The Company shall make efforts to process user complaints and opinions related to service use promptly and fairly, and if immediate processing is difficult, shall notify the user of the reason and processing schedule.

Article 9 (Member’s Obligations Regarding ID and Password)

1. The responsibility for managing ID and password lies with the member, except in cases attributable to the Company.
2. Members must not allow third parties to use their ID and password.
3. If a member discovers that their ID and password have been stolen or are being used by a third party, they must immediately notify the Company and follow the Company’s guidance.

Article 10 (Notices to Members)

1. When the Company gives notice to a member, it may do so at the member’s email address designated in advance with the Company.
2. For notices to unspecified multiple members, the Company may substitute individual notices by posting on the Company bulletin board for more than one week. However, individual notice shall be given for matters that significantly affect the member’s transactions.

Article 11 (Member’s Obligations)

Members must not engage in the following acts:

1. Providing false information when applying or changing information
2. Misappropriating others’ information
3. Changing information posted by the Company
4. Transmitting or posting information (computer programs, etc.) other than information designated by the Company
5. Infringing on the Company’s and other third parties’ intellectual property rights such as copyrights
6. Acts that damage the Company’s and other third parties’ reputation or interfere with business
7. Disclosing or posting obscene or violent messages, images, sounds, or other information contrary to public morals on the service
8. Using the service for commercial purposes without the Company’s consent
9. Other acts that violate relevant laws

Chapter 4. Provision and Use of Services

Article 12 (Provision of Services)

1. The Company provides the following services to members:
   1. Information provision service
   2. Matching service
   3. Community service
   4. Other services determined by the Company
2. The Company may differentiate services provided to members according to the Company’s policy by classifying members into grades.

Article 13 (Service Usage Hours)

1. Service use is available 24 hours a day, 365 days a year, unless there are special business or technical issues for the Company. However, the Company may temporarily suspend service provision for regular system maintenance and other reasons announced in advance.
2. The Company may provide services by dividing them into specific ranges and setting separate usage hours for each range. In this case, the contents shall be announced in advance.

Article 14 (Service Fees)

1. In principle, service use is free. However, fees may be charged for paid services, mobile services (excluding data communication fees), and special services, and in such cases, relevant information is provided in advance.
2. When using paid services, members must pay the fees according to the designated payment method.
3. Fees paid for paid services are non-refundable in principle.

Article 15 (Provision of Information and Posting of Advertisements)

1. The Company may provide various information deemed necessary for members’ service use through notices, emails, etc.
2. The Company may post advertisements in connection with service operation. Members who have consented to receiving advertisements may receive advertisements via email, SMS, push notifications, etc.
3. Members may refuse to receive advertisements described in paragraph 2, and the Company shall not provide advertisements to members who have refused.

Chapter 5. Contract Termination and Usage Restrictions

Article 16 (Contract Termination and Withdrawal)

1. Members can request membership withdrawal to the Company at any time, and the Company shall process it immediately.
2. If a member falls under any of the following cases, the Company may restrict or suspend membership or terminate the usage contract:
   1. When false information is provided during registration
   2. When members fail to pay fees or debts related to service use by the due date
   3. When others’ service use is impaired or the order of electronic commerce is threatened by stealing others’ service use
   4. When the service is used to engage in acts prohibited by laws or these Terms or acts contrary to public morals
3. After the Company restricts or suspends membership or terminates the usage contract, if the same act is repeated more than twice or the reason is not corrected within 30 days, the Company may terminate membership.
4. When the Company terminates membership, it cancels member registration. In this case, the member is notified, and an opportunity to explain is given for at least 30 days before membership cancellation.

Article 17 (Service Usage Restrictions for Members)

1. When a member violates these Terms or interferes with normal service operation, the Company may restrict service use step by step as follows:
   1. Prohibition of posting
   2. Prohibition of sending messages
   3. Prohibition of using some services
   4. Temporary suspension of membership
   5. Termination of membership
2. When restrictions under paragraph 1 are reasonable, the Company is not responsible for damages incurred by such restrictions.

Article 18 (Damages, etc.)

1. When the Company or a member suffers damages due to the other party’s violation of these Terms, the party who violated the Terms must compensate for all damages incurred thereby.
2. When the Company receives various objections including claims for damages or lawsuits from third parties other than members due to illegal acts by members while using the service, the member must indemnify the Company at their own expense and responsibility, and if the Company is not indemnified, the member must compensate for all damages incurred thereby.

Chapter 6. Damages and Other Matters

Article 19 (Damages)

1. The Company shall compensate for damages when a member suffers damages due to the Company’s intentional or negligent acts. However, this does not apply to damages arising from non-attributable reasons.
2. When the Company provides individual paid services to members, separate terms and damage compensation provisions for such services apply.

Article 20 (Company’s Exemption from Liability)

1. The Company is exempt from responsibility for providing services when unable to provide services due to natural disasters or equivalent force majeure.
2. The Company is not responsible for service interruption due to reasons attributable to members.
3. The Company is not responsible for damages incurred by members’ failure to obtain expected benefits from service use.
4. The Company is not responsible for damages related to free services provided to members.
5. The Company is not responsible for the reliability, accuracy, etc. of information, data, facts posted by members in connection with services.

Article 21 (Jurisdiction)

1. Lawsuits regarding disputes arising from service use shall be governed by Korean law.
2. Disputes arising between the Company and members regarding service use shall be subject to the jurisdiction of the court determined according to the Civil Procedure Act.

Chapter 7. Others

Article 22 (Personal Information Protection for Members)

1. The Company strives to protect members’ personal information, including registration information, as prescribed by relevant laws.
2. Protection of members’ personal information shall follow relevant laws and the Company’s privacy policy.
3. Except within the scope of service provision, the Company does not disclose or provide members’ personal information to third parties without the member’s consent. However, this does not apply to the following cases:
   1. When there is a request from investigative agencies for investigation purposes according to procedures prescribed by law
   2. When requested by the Korea Communications Commission, etc. according to procedures prescribed by the Information and Communications Network Act
   3. Other cases prescribed by law

Article 23 (Member’s Posts)

1. The Company may delete, move, or refuse registration of posts without prior notice if they fall under the following cases:
   1. When they slander or damage the honor of others
   2. When they violate public morals
   3. When they are deemed related to criminal acts
   4. When they infringe on the Company’s or others’ copyrights, etc.
   5. When they exceed the posting period or capacity set by the Company
   6. When the Company deems them inappropriate for service nature
2. The Company may preserve and use members’ posts according to the privacy policy, and posts may be disclosed only within the service. However, if required by law or for investigation purposes by investigative agencies according to legal procedures, they may be disclosed externally.

Article 24 (Attribution of Copyright and Usage Restrictions)

1. Copyrights and other intellectual property rights for works created by the Company belong to the Company.
2. Members must not use information obtained through service use (including software, images, text, audio, video, etc.) for commercial purposes or allow third parties to use it through reproduction, transmission, publication, distribution, broadcasting, or other methods without prior consent from the Company or rights holders.
3. When the Company uses copyrights belonging to members in accordance with paragraph 2, it notifies the relevant member.

Article 25 (Others)

1. If any provision of these Terms becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.
2. Matters not specified in these Terms and interpretation of these Terms shall follow relevant laws or commercial practices.

Supplementary Provisions

These Terms shall be effective from October 1, 2025.

Company Information:

Company Name: Luminova co.ltd
Contact: cs@luminova.tokyo
Person in Charge: Lee CH